常见问题 · Frequently Asked Questions
Q: Are your products cruelty-free and vegan?
Yes. All BF products are 100% cruelty-free — we never test on animals. Our sheet masks are formulated without animal-derived ingredients, making them suitable for vegan skincare routines.
Q: Do subscribers receive any exclusive benefits?
Absolutely. Dr. Mask subscribers enjoy 10% off every order, free standard shipping with no minimum spend, and priority access to new product launches. Your skincare essentials arrive automatically on your chosen schedule.
Q: How do I cancel or modify my subscription?
You can manage, pause, or cancel your subscription at any time through your account dashboard under My Account → Subscriptions. You can also email us at support@drmask.com.au and we'll action it within 24 hours.
Q: Do your products contain any harmful ingredients?
No. Our formulas are free from parabens, sulphates, artificial dyes, and harsh chemicals. Every ingredient is selected for skin compatibility and efficacy. Full ingredient lists are available on each product page.
Q: Are your products suitable for sensitive skin?
Yes. Our sheet masks are dermatologist-tested and formulated with gentle, soothing actives. If you have highly reactive skin, we recommend patch-testing on your inner arm for 24 hours before full facial use.
Q: How often should I use your sheet masks?
For best results, we recommend using our sheet masks 2–3 times per week. For targeted concerns like intense hydration or soothing after sun exposure, you can use them daily for 3–5 consecutive days as a boost treatment.
Q: Can I modify or cancel my order after it has been placed?
If your order hasn't been dispatched yet, we can usually modify or cancel it. Please contact us at support@drmask.com.au within 2 hours of placing your order. Once shipped, changes aren't possible, but our returns policy applies.
Q: What happens if an item in my order is out of stock?
If an item becomes unavailable after you've ordered, we'll notify you promptly by email. You'll have the option to choose a replacement product, receive store credit, or get a full refund — whichever you prefer.